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THE GALLOWS GROUP CAREERS

At The Gallows Group, home of Blackbird Doughnuts, Banyan Bar + Refuge, and Sally's Sandwiches you will work with some of Boston's finest in the restaurant and foodservice industry. From doughnut drivers to baking and managing, to counter and support positions — we operate with a whole house hospitality mentality and understand our employees are our most important asset. 

DISCLAIMER: job descriptions may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. 

Job Title: Head of Shops (Multi-Unit Operations Lead) 

Company: Blackbird Doughnuts 

Location: Boston Area (Managing 2-3 Locations)

Status: Exempt, Regular Salary, “At Will” Work Status

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The Short Version: We are Blackbird Doughnuts, and we are growing. We need an absolute rockstar to take ownership of 2-3 of our retail shops. If you love hospitality, know how to build killer teams, and are tired of working for micromanaged, suit-and-tie corporate brands, we want you!

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The Role: This isn't a desk job. You are the captain of your shops. We are looking for someone who geeks out over a perfectly merchandised pastry case, knows how to read a P&L, and genuinely loves coaching a team of shift leads and baristas. You will be the bridge between our executive team and the daily hustle of the shops.

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What You’ll Actually Be Doing:

  • Owning the Vibe + The Standards: Making sure every shop looks, feels, and tastes like the Blackbird standard.

  • Building the Bench: Hiring, training, and mentoring your Store Leads so they can run their shifts flawlessly.

  • Driving the Business: Keeping an eye on the numbers (labor, waste, sales goals) and brainstorming with us on how to crush them.

  • Problem Solving on the Fly: From a call-out on a Saturday morning to a broken espresso machine, you are the cool-headed leader who knows how to pivot.

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Who You Are:

  • You’ve done this before. You have experience managing multiple retail/food locations, or you are a high-volume General Manager ready for the next step.

  • You are a people person. You know that happy teams make happy customers. You lead with empathy but aren't afraid to hold people to high standards.

  • You are organized chaos. You thrive in a fast-paced environment and know how to prioritize when everything is happening at once.

  • You like doughnuts. (Seriously, this is a requirement).

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What We Offer:

  • A highly competitive salary + performance incentives.

  • Real autonomy. We hire smart people and get out of their way.

  • A fun, inclusive, and fast-paced culture.

  • Health (PPO or HMO), vision, and dental insurance 

    • 50% employer contribution 

    • HSA accounts available 

  • All the doughnuts and coffee you can reasonably consume.

  • $68,000-$75,000+ per year (experience dependent) 

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Job Title: Counter 

Company: Blackbird

Location: All locations

Status: Non-exempt, Regular Hourly, “At Will” Work Status

 

A Blackbird Doughnuts counter staff member is responsible for welcoming and assisting guests with their orders. You will be using our POS,  pulling doughnuts from the bakery racks, placing them in branded bags or boxes, preparing coffee + Tea, and genuinely interacting with each guest that enters our space, building relationships and encouraging repeat business. If you choose to work at our South End or Harvard Square location you will also be responsible for selling packing and sandwiches from our sister shop, Sally’s Sandwiches. Our Newton and Beacon Hill locations have beautiful espresso machines that you will be professionally trained in. 

 

All new members are provided with a welcome training shift at our flagship location in the South End as well as an orientation with our executive team. 

 

PERFORMANCE EXPECTATIONS |

  • We ask that you have at at least 2-3 shifts of availability per week

  • Early morning availability preferred for at least 1 of your shifts per week

  • A 6-month commitment is encouraged 

  • Arrive on time for your scheduled shifts

  • Maintain a strong knowledge of our products and offerings 

  • Provide guests with genuine hospitality

  • Complete all daily checklist and required tasks 

  • Proactive communication with all team members and management

  • Alert scheduling manager of any scheduling changes in a timely manner

  • Applicants should have a sense of urgency, be able to maintain the work space per the standards set by management, and bring a positive attitude and strong work ethic to the team 

 

COMPENSATION |

  • Hourly rate of $15 per hour + tips ($21+ per hour average)

  • Paid sick time for all employees (full and part time - 40 hours per year)

  • Paid vacation for full time* employees after 1 year of employment

  • Health (PPO or HMO), vision, and dental insurance available for full-time* employees 

    • 50% employer contribution 

    • HSA accounts available 

  • Complimentary doughnuts, coffee, and tea during shifts

  • $50 monthly company credit (good to use at Blackbird or Sally’s)

  • Blackbird Swag to wear during shift (t-shirt + bandana)

  • Merch rewards based on longevity (mug for 3 months, beanie for 6 months, and sweatshirt for 1 year)

Equal Opportunity Employer: Blackbird Doughnuts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.​At-Will Employment: Employment with Blackbird Doughnuts is "at-will." This means that either you or the Company may terminate the employment relationship at any time, for any reason, with or without cause or notice. While we hope this position grows into a full-time role, this job description does not constitute a contract for employment for any specific duration.​Physical Demands: This role requires the ability to stand, walk, and move through a busy restaurant environment for extended periods. You must be able to lift/hold camera equipment (up to 25 lbs) and effectively communicate with guests and staff in a loud environment.

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